Returns & Exchange Policy

Customers may return items for exchange or credit within 2 weeks of receipt of merchandise as long as it is not a clearance item. The customer must email the store to request a return authorization. Email info@marcolovesswitzerland.ch

The customer is asked to return the book or t-shirt as quickly as possible. This allows the store to sell the item. If an item is returned outside of a reasonable window, even after the email was sent to the store, Marco Loves Switzerland reserves the right to not offer full credit on merchandise. For example, customers cannot email asking for a return authorization and then wait 3 weeks to place on the mail. We ask our customers understand the small business needs.

Customers should keep original packaging and mail back via Swiss Post. Once the book or T-shirt is received, credit will be issued via email with a credit code to be used for the next purchase.

If item is defective, a REFUND will be issued.

Any item purchased on CLEARANCE is a final sale. No returns are accepted unless the book or T-shirt is defective.

Any questions about the return/exchange policy can be asked directly via email: info@marcolovesswitzerland.ch